FREQUENTLY ASKED QUESTIONS
We're happy to clarify.

You need to be a South African citizen who is over 21, have your own bank account in which your salary/grant is deposited monthly and have a regular income. You will also need to have a valid email address and cell phone number so that we can keep in touch.

No, only you can apply for a Finbond Loan, you cannot apply on someone’s behalf.

Yes, you may have a maximum of 3 loans however for your financial well-being we will only offer you an additional loan if you can afford to pay the monies back.

No, we deal with most South African banking institution’s however your account is required to be to accept debit orders. You will need to provide us with your banking information during the application process in order for the related debit orders to be setup correctly.

You may contact the credit bureau and dispute any information you believe to be incorrect, they will be able to assist.

Compuscan

Contact No: 0861 51 41 31

Your Finbond loan will be paid back by debit order on your bank account, this will happen on the repayment date you selected. Your bank account details from where you want your monies to be deducted will be captured during our application process.

Taking out a Finbond loan and paying it back timeously will have a positive impact on your credit profile. This will help you when applying for credit in the future. Alternatively, if you do not pay your Finbond loan back in and on time your credit profile will be negatively affected.

It is standard to wait at least 30 days before reapplying or when your credit record is in good stead.

Phone the Call Centre on 086 000 4249 or send an email to loans@finbond.co.za

Please insert your ID number and application reference number in the subject

If you are an Infinity card holder you will receive money instantly once your application is complete and you have been approved.

If you bank with another institution the deposit will reflect in your account within 48 hours. (South African banking processors)

If you wish to apply for an Infinity Card please contact: 086 076 7014 or leave us your contact at www.infinitycard.co.za and we will respond soonest.

Alternatively, you may visit: www.infinitycard.co.za

Yes, we use all the latest security measures to ensure the details you submitted are protected. You are safe with us. Please see the website terms and conditions on our website.

You will need:

  • A Computer with internet connection.
  • Your mobile/Cell phone
  • A valid email address.
  • Your last 3 month’s bank statements.
  • A Pay slip. (Latest) displaying your account number.
  • Proof of Identification
    • Copy of your ID book or ID Card
    • Proof of Address (Less than 3 months old)
    • An image of yourself.
  • Annexure C Form (SASSA clients only)
  • A reason for the loan.

You will need the following.

  • Your last 3 month’s bank statements.
  • A Pay slip. (Latest) displaying your account number.
  • Proof of Identification
    • Copy of your ID book or ID Card
    • Proof of Address (Less than 3 months old)
  • Annexure C Form (SASSA clients only)

The documents submitted will be examined, if they correct we will deposit your loan into your account.

The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry.

See: https://www.ncr.org.za/ for further information.

The NCA brought about remedies for consumers who are experiencing stressful financial times. Consumers who are over-indebted can approach a debt counsellor and apply for debt review.

This effectively means that your debt obligations under credit agreements are managed and administered by the debt counsellor who negotiates with your creditors on your behalf and makes monthly distributions to your creditors to ensure that they do not start suing you for the debt you owe.

Administration is the same type of remedy, but also includes other types of debt and is limited to R50 000 only. When you are under administration or under debt review you are prohibited by law to incur any further debt.

If you do not pay your account on time an alternative date would need to be set to debit your account. Please contact us on 086 000 42 49 to make an alternative payment arrangement else your credit record and profile will be effected. This will affect your ability to apply for any form of future credit. (Home Loans, Cell phone contracts, clothing accounts etc.)

If you are not satisfied with our service, you may contact the associated regulatory body:

National Credit Regulator

Telephone (011) 554-2600 or 0860 627 627

Fax (011) 484-6122

Email info@NCR.org.za

Post Address 127, 15th Road, Randjespark, Midrand

Telephone 0861 662 837

Fax 086 683 4644

Email ombud@creditombud.org.za

Post Address Suite 444, Private Bag 1, Jukskei Park, 2153

Yes, you would need a valid email address to register. Our system will ask you to verify your email address during our registration and before you apply.

Not paying off your Finbond loan will negatively impact your credit record which will make applying for credit difficult in the future. (E.g. Home Loans, Cell Phone Contract, Clothing accounts, etc.)

If for whatever reason you do not pay on time our Collections Team will contact you to assist the best way possible. A default administration fee as well as interest on the amount owed will be charged per month until you settle your account with us in full.

Finbond is a registered credit provider with the National Credit Regulator and complies with legislative requirements in terms of the National Credit Act of 2005.

No problem, on your return to our site, you will be able to continue from where you left off.

Your credit profile details your credit history. It records your debts, their type, whether you pay them back on time and how long they have been open. It also records successful repayments. Keeping a good credit profile (record) will assist you in applying for further credit in the future.

A credit bureau is a company that keeps track and collects information from other companies regarding your debt obligations, it records yours habits on how you pay back your debts. The bureau assists in making decisions on whether you qualify for a loan and how much you will be allowed to borrow.

NEED HELP?
If you need assistance with any of our product offerings, please do contact us and one of our consultant will be of assistance.

CALL CENTRE
 
086 000 4249
EMAIL
 
loans@finbond.co.za